FAQ’s – Frequently Asked Questions
In our faq’s list, we have collected our customers, most frequently asked questions over the years about our services. Feel free to look in here for a question you might have about our products and services or even about Madeira Island. If you still haven’t found what you’ve been looking for, you can send us any questions you may have, through the form below. Our team of professional experts will respond as soon as possible.
The Tours Starts at 09:00 o’clock, in the first pick up point
The other pick up places can be either before or after the first time departure.
The pickup points will be according to the location of your stay or your meeting point chosen.
Each group will be up to a maximum of 8 participants on each Tour.
Sometimes, exceptionally the groups can be up to 16 passengers.
Yes, we are able to pick up our guests from the majority of the hotels and accommodations in Funchal city, however, for some other locations in Funchal city we have settled conveniently meeting points for our guests to come.
Regarding the accommodations outside of Funchal city, we are able to arrange the pick-up / drop off for a very reasonable extra fee, otherwise, our guests may come by their means to Funchal city for the meeting.
No, it is not. When en route there will be opportunities for coffee breaks and lunchtime on the full day tours and our guests feel free to do whatever they wish.
However in every tour Bruno Make sure its included a Drink in a wonderful location!
Bruno is the only guide and he is multi-lingual. Among the multiple languages that he can speak is Portuguese, English, German, French, and Spanish.
On request we can have Tours in Latvian and Russian Language!
The tours are elaborated to entail the best highlights of each route and the breaks vary according to the size of each place and the attractions that there is to see.
We usually have breaks in the viewpoints that last between 10 to 15 minutes, in the villages the duration of the break can be between 20 to 30 minutes, and in the lunch break, it is roughly 90 minutes.
Your bookings are ought to be done at least one day in advance because in some periods our tours are likely to sell fast.
We recommend you to take comfortable shoes, a sweater, a jacket, a cap and a bottle of water. For swimmers we recommend swimming suit, towel and slippers. Nevertheless, despite our advice, it is our guests’ decision to bring appropriate garments to the tour.
We need only a minimum of 2 participants in each of our activities to have a confirmation to go on.
*Except on Madeira Night experience, the minimum is 4 persons.
Yes, it is. Our insurance policy is in accordance with Portuguese law.
Every year, we have to make proof of payment and receipt of our policy to the Tourism of Portugal Authority.
No, there is not. We accept payments through most of the major cards in circulation.
Yes, it is. You may feel welcome to do so and we leave it at your discretion.
- Cancellations after 16:00 hours prior to the day of your activity will not be refunded for logistical and financial reasons.
- The clients that do not show for the activities are charged full price.
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Insurance number: 207605467 / 207637472
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Contact
- 507880471 (Real Canoa Unipessoal, Lda)
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